Q1: What is the MOQ?

A1: If you can accept neutral packing,MOQ is 100pcs .
If you need print logo on products with neutral packing, MOQ is 300pcs.
If you need color box package with user guide, then MOQ will be 500pcs , we can provide the package die cut to you for reference.

Q2: Can I get samples before official order?

A2: Yes, samples are available to test market first, there is no MOQ requirement for samples order, lead time for samples order will be fast, samples cost can be deducted from the first official order.

Q3: What’s the payment terms?

A3: For samples we can accept Paypal, WestUnion,Visa or MasterCard.
For official order is 30% deposit,70% against B/L copy.

Q4: What’s the lead time?

A4: 2-3days for samples
7-10days for products which we have stock
20-30days for OEM&ODM orders

Q5: What’s Kind of environment standards our products comply with?

A5: All of our products comply with CE, RoHS, and all material is comply with FDA standard.

Q6: How about your factory's R&D ability ?

A6: We have very strong R&D team which can develop at least 20types new products every year.

Q7: How do you control the quality ?

A7: We have strict quality control system from incoming materials to outgoing goods, and we control the quality by IQC, QA on production lines, 100% aging testing before packaging.
All of the products must through 4 times random inspeciton and 2 times 100% full inspection, make sure no-defective product before shipping.

Q8: How long is the warranty?

A8: 1year for all of our products .

Q9: How should I maintenance my toys?

A9: Sex toys are secret belongings and for personal use only,please clean them before and after using.
There are plenty of body secretion and lubricant residue on sex toys after using .If left them uncleaned long time,they may breed bacterium.So we shall start to clean our toys as soon as possible after playing with them.
Clean it under running water and rub it with you fingers, Pay attention not to splash water into the power source and switch button .

Don’t brush it or clean it with acidic cleaning agent,Cotton is the best to Scrub the toy with after rinse,but premium paper tissue may also be a nice option.Then put it in a place for natrual dry out,but do avoid direct exposure to the sun.

Finally ,use special cleaning agent or dilute alcohol (75%) to sterilize it. You may scatter some talcum powder before storing.Do remember to remove the baterries after usage ,otherwise it may cause battery corration.Use Flannelette or dust-proof pouch to store it. Try put it in a dry cool enviroment!

Q10: If client(s) is new to this industry, do you have any suggestion or support?

A10: Yes, we have professional sales to help you with products select.


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